Pocket Pals

Returns

Due to the custom and made-to-order nature of our 3D printed products, we do not accept general returns based on buyer’s remorse, color variation, or minor cosmetic differences. Each item is printed uniquely and may exhibit slight variances in finish, layering, or color tone as a natural result of the additive manufacturing process.

However, we want you to be fully satisfied with your purchase. If your item arrives damaged, defective, or incomplete, please contact us within 7 days of delivery with the following information:

• Your order number
• Description of the issue
• Clear photos of the product and packaging

We will assess the issue and offer one of the following resolutions, as appropriate:

• Replacement of the defective item
• Partial refund
• Full refund (in rare cases where no replacement is feasible)

Refunds

Approved refunds will be issued back to your original payment method within 3–5 business days after approval. You will receive a confirmation email once your refund is processed.

Refunds are not issued for:

• Custom or personalized orders (unless damaged or defective)
• Normal wear from use or handling
• Variations in color, surface texture, or minor print artifacts

Exchanges

Exchanges are offered only in the event of damaged or incorrect items. We do not offer exchanges for product preference (e.g., color swaps or different hat variations).

Shipping Issues

If your package is lost in transit or arrives visibly damaged, please contact us immediately. While Mostly 3D is not responsible for carrier-related delays or mishandling, we will do our best to assist in resolving the issue with the shipping provider and ensure you receive your product.

Order Processing Time

All of our products are 3D printed in-house to order, which allows us to maintain high quality and customization. Please allow 2-3 business days for order processing before shipment. Larger or bulk orders may require additional processing time. You will receive a confirmation email once your order has been printed, packed, and shipped.

Shipping Rates and Methods

Shipping costs are calculated at checkout based on your location, selected shipping method, and order weight. We offer the following shipping options:

• Standard Shipping (USPS First-Class or Ground Advantage): 3–7 business days
• Priority Shipping (USPS Priority Mail): 1–3 business days
• Expedited Shipping: Available upon request (contact us before placing your order)

We currently ship within the United States. International shipping options are under development—please contact us directly for inquiries.

Shipping Carriers

Most orders are shipped via United States Postal Service (USPS). Carrier selection may vary based on destination and service availability.

Packaging

Orders are packaged securely using protective materials to prevent damage during transit. Small accessories are included inside the main product or packed separately inside the shipping box, depending on product configuration.

Tracking and Notifications

Once your order has shipped, you will receive an email with tracking information. Please allow 24–48 hours for the tracking status to update after receiving your shipping notification.

Lost or Delayed Packages

Mostly 3D is not responsible for delays caused by the shipping carrier. However, if your tracking number shows no movement for more than 7 business days, or your package is marked as delivered but you have not received it, please contact us. We’ll do our best to assist with filing a claim or finding a resolution.

Shipping Damage

If your order arrives damaged:

• Take clear photographs of the package and item(s)
• Contact us within 7 days of delivery at mostis3d@gmail.com
• Include your order number and a description of the issue

We will evaluate the situation and offer a replacement or refund as needed.

Local Pickup (if applicable)

If you are located in the Indiana area and would like to request local pickup, please contact us prior to ordering. We are happy to coordinate safe pickup arrangements when possible.